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Kevin_C
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Let’s get this problem resolved, @lpetrus. I'm here to share some troubleshooting steps for printing the checks with the correct payee name in your QuickBooks Desktop (QBDT) company file.

 

Usually, the selected name in the Pay to the Order of: field will stick to what you have selected and remain when you print it. Since it's been frequently turned off, it's more likely a temporary data issue with QBDT. Thus, you can follow these steps to help you resolve this.

 

Let's start by opening a sample file to determine if the behavior is identical to your original company file in QBDT. Here's how: 

 

  1. Press and hold the Ctrl key and double-click your QuickBooks program icon.
  2. Hold the Ctrl key until the No Company Open window shows.
  3. From the No Company Open window, select Open a sample file.
  4. Choose any sample file from the list.

 

Once you're in the sample company file, write a check, print it afterwards, and observe if it functions well. 

 

If it's working properly, you can close it, open your company file, and see if you can now print it accordingly.

 

However, if the issue persists, your original company file might be damaged. Let's return to your original file, ensure to update the program to the latest release, and perform the verify and rebuild tool. It's a built-in tool that auto-detects and self-resolves minor company file data issues. Here's how:

 

  1. Go to the File menu, then hover over Utilities and click Rebuild Data.
  2. On the QuickBooks Information window, select OK. Follow the on-screen steps to save a backup.
  3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  4. Once the tool finishes, tap OK.
  5. Go to the File menu. Then hover over Utilities and pick Verify Data.
  6. Let the tool check your file for data issues.

 

If QuickBooks doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage. However, choose Rebuild Now if QuickBooks finds an issue with your company file.

 

Just in case you're still having the same problem after the steps above, I’d recommend following Solution 2-4 in this article: Fix data damage on your QuickBooks Desktop company file.

 

Please don’t hold back from dropping a comment if you have any other questions or concerns besides accessing your QBDT company file. I’d be glad to provide you with further assistance. Goodbye for now!

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