Thank you for the thorough explanation about how you handled the Square payments in QuickBooks Online, jdicostanzo
Based on the information you provided, the downloaded Square transaction has already been matched to the corresponding deposit in the Bank transactions tab.
Because of that, it can no longer be matched to the invoice since it has already been accounted for.
If the matched transaction is already posted in the correct bank and assigned to the appropriate income categories, you'll want to delete the invoice to avoid income duplication.
However, I would recommend reaching out to your accountant for situations like this to ensure any transactions are treated correctly from an accounting perspective.
Here's how to delete the invoice:
- Go to the Sales menu and proceed to the Invoices tab.
- Look for the invoice, then click the drop-down list beside Receive payment.
- Choose Delete.
- Click Delete once again.
Alternatively, you can also unmatch the downloaded deposit and Square transaction. Then, match the payment in the Bank transactions tab to the corresponding invoice to close them out.
Here's an article that will serve as a helpful guide: Unmatch Downloaded Bank Transactions Or Move Them To Another Account.
Once done, delete the Square transaction so it will not duplicate your income.
With regard to the inability to match Square transactions to invoices, I would recommend reaching out to our support team. They'll take a closer look at this and check why you are only seeing the Add option, rather than the ability to match the transaction.
Go to this article for the detailed steps on how to reach out to them: QuickBooks Online Support.
Furthermore, I would like to offer a few additional articles that can be useful in managing your bank transactions within the program:
Don't hesitate to reach out again if you have any more questions about recording or managing business transactions. We're always happy to help.
