I'm glad the previous response was helpful, Brenda. Let me explain why your delayed credit status changed to converted.

To begin with, when you apply a delayed credit to an invoice, its status will change to Converted, regardless of the amount you've entered.

For example, if you create a delayed credit for $2,000 and then create an invoice for $1,000, you can no longer use the remaining $1,000 balance. However, this remaining balance will not affect your books.

If you want your customer to have an opening balance, wherein you can use its portion, I suggest using a Credit Memo instead. Unlike a Delayed Credit, a credit memo is a form issued to customers indicating a credit towards their account, which you can use for future invoices.

For example, if you create a credit memo for $2,000 and then create an invoice for $1,000, you can still use the remaining $1,000 balance.

To address your concern, you can either create a new delayed credit for the remaining amount or make a credit memo and apply it to future invoices.

For more information about delayed credits and credit memos, please refer to this article: Create and apply credit memos or delayed credits in QuickBooks Online.

Additionally, you can check out this article to learn how to see your best seller and the cost of goods: Use reports to see your sales and inventory status in QuickBooks Online.

If you have further concerns about delayed credits, please comment below. Have a great weekend.