Hello, dpeswani. I'll explain in detail why your customer's payment is in "Pending status" and guide you to available support to resolve the issue.
If this is your first time using QuickBooks Payments, please note that the initial payments can take a bit longer to process as we are setting up your account. We'll usually deposit your first payment within (5) business days while we set up your Merchant account. The initial deposit can take a bit longer, but once everything is set up correctly, we'll deposit customer payments more quickly.
Check out this article to learn when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.
Since payments have still been pending status for more than two weeks, I recommend reaching out to our Payment support team for assistance in identifying and providing details regarding the hold funds.
Moreover, I am providing these resources for your reference when handling online payments from your customers:
I'm happy to help again if you have further questions about invoice payments or other concerns.
