This is not the experience we want for you, SWithey. Timely resolution matters and I would feel the same urgency if I were in your place. Please know that I'm committed to ensuring you are directed to the appropriate support team to resolve your payroll concern as swiftly as possible.

Sometimes, callbacks can get delayed or missed due to high call volumes or technical issues. I recommend contacting our Live Support team again using the steps below to ensure a smooth experience.

Here's how:

1. Inside QuickBooks Online, navigate to the Help menu.
2. Select the Search option and type "contact support".
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic you need help with.
5. Follow the prompts, then choose e away to connect with us.

Alternatively,  you can find the contact number in this hyperlink under the "I've tried all of the self-help options and still can't sign in" option.

I've provided a screenshot for your reference:

Make sure to review their support hours so you'll know when agents are available. 

Additionally, I’ve included these articles that will help you explore the various reports available in the program and how to customize them to meet your specific business needs:

• Customize reports in QBO
• Customize payroll and employee reports
• Run payroll reports

Our Live Supports are always ready to assist you further, SWithey. You deserve a seamless experience, and we are committed to ensuring it. Let us know in this thread if you have more questions or topics you want to cover. We want you to feel supported during this time.