You can perform troubleshooting steps to resolve the unexpected behavior of the app, jamaica.

Here's how:

For iOS:

1. Tap on the Settings icon and then choose General.
2. Click on iPhone Storage and choose the QuickBooks Online (QBO) app.
3. Tap on the Offload App to option to refresh the app's data.

For Android:

1. Open your phone's Settings.
2. Select Application
3. Look for the QBO app.
4. Tap the clear data to reset the app to its initial state.

If the issue persists, you can uninstall and reinstalling the app. This is to ensure the version you'll be using is updated.

In the meantime, you can record your payments in QuickBooks Online through a web browser: Record an invoice payment.

If you would like to print the payment you received, here are the steps:

1. Go to Sales menu.
2. Select the Customer you want to print the payment.
3. Click the drop-down beside View/Edit button, then select Print.

If there's anything else you need help with, you can always return to this thread.