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Replying to:
GGLLC
Level 2

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Thank you but I have to be honest with you, it's pretty wild for you to read about my experience and then tell me to go and call QB Payments back and Green Dot Bank back as the solution and completely absolve your company of any responsibility for properly handling my issue.  I spent a week on the phone with both of them, 5 different people total, before somebody had the lightbulb go off to escalate a ticket on my behalf but that still wasn't enough for QB to care.  Four weeks later, still no response from either of them.  Tell me you couldn't care less about the little guy without telling me you couldn't care less about the little guy.

 

As an alternative solution to your suggestion, here's mine:  Please contact people in your office and within your team and network and have somebody call me back with a solution.  It is not my job to beg for your help.  It is your job to help us unlock the full capabilities of your software and make sure that we're able to use the features we pay for.  I did my part.  Now do yours.

 

 

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