We have been having the exact same issue. We pay our bills and enter the bill payment and when the bank transactions come through and we try to match the actual bank transaction with the bill payment, QuickBooks creates an additional expense rather than allowing us to match the transaction to the bill payment. It is very frustrating that the best QuickBooks can do is an AI generated answer. A real answer from a real person would be greatly appreciated considering all the monthly fees people pay to use this software for their business.