After trying the online chat, calling then getting disconnected, the third call was successful. I was told we should write down or take a picture of any hours that did not sync, then delete the app from the phone. I was assured we would not lose any other data after deleting the app and we did not. You will then need to go back to your app store and download the app again. It will take a few minutes to sync your data and may circle around for a few minutes as it does this, so be patient. You may need to add any missing data that did not sync. This solved our issue. I hope this is helpful.