I see it's unusual on your end for the help button in QuickBooks Online (QBO) not responding, @hayeshof.
Let's go ahead and fix this.
We can perform some basic troubleshooting to check if this is a browser-related concern. Start by logging in to your account through Incognito or Private browser mode. You can utilize the shortcut keys below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, click the help icon. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
On the other hand, you can also directly reach out for help by clicking this link without logging in to QBO: https://quickbooks.intuit.com/learn-support/en-us/contact
If you want to learn how to manage your team members' timesheets, you can read this article: Track and manage QuickBooks Time in QuickBooks Online.
For additional questions about managing your QBO employee timesheets and any display concerns, never hesitate to reply to this post. I'll be willing to lend a hand.
