Im not sure if im explaining the problem correctly but im invited a new employee to be able to clock in with quickbooks time. in his profile in time everything is there that should allow him  access to be able to clock in on his mobile device. But for some reason his app won't let him clock in on his own we have to clock him in ourselves. Since we have to do that we lose the ability of time tracking with him. My question is what is my first step for fixing the issue is it on my end or my employees.