Good morning, @kiernan7. 

Thanks for getting back to me. I apologize for not including a link on how to clear your browser's history. However, I'll get that for you and add some details so you don't miss anything this time. 

You clear your browser's history on the regular session, not the incognito window/private browser. Here's a guide that can explain more and tell you how to clear it: Clear cache and cookies to fix issues. 

Remember, if this doesn't work, then go ahead and reach out to our support team for additional assistance. 

Don forget, to inform the Community on how it goes. It's my priority that you're able to get logged into your QuickBooks Time account to start running your business again. I'm always here if you have any other questions or concerns. Have a great weekend ahead!