I appreciate your for taking the time in sharing the email message you received on your end, @JC_IDC.
I can imagine how this confusion affects your business. Rest assured I’m here to help so this gets taken care of.
I’ll need to look into your account and investigate the email message. However, I’m unable to do so for security reasons. With that being said, I recommend contacting our Support team. They have the proper tools to securely check your account and verify the email. Here’s how to reach out to them.
- Go to the (?) Help icon from your QuickBooks Online (QBO) account.
- Select the Search tab.
- Click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you preferred messaging) or Give us a call.
You can also see this article for more details and ensure to review their Support hours to know when agents are available: QuickBooks Online Support.
I'm also attaching this link that you can read for future reference. This can guide you through the steps on how to personalize your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Have any questions or follow-up concerns about your account? Tag me in your reply and I’ll sprint back into action. I’ll be here ready to help you. Have a good one and keep safe.
