Thanks for posting your feedback and insights about our contact support, info@yourexperie,

We want to make sure you're able to get the support you need from us. If you already followed the steps on this article and still getting the same problem, we have our Technical Support who can help you.

If you wish to have a live representative to call you, we have a separate process to reach them. Enter your contact information and connect with our Team by following the steps below in your QuickBooks Online account:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Kindly post an update on how it goes. I'll be right here if you need anything else. Have a good one!