We've made it easier for you on how you can reach out to our Customer Service Support team if you'll want to raise any complaints, This one guy.
But, how we still wish to make things better by posting your questions here in the Community so we can properly address you. However, if this complaint is rather confidential, you can contact our phone support team so they can take a look at this further. They have the tools to securely pull up your account and investigate your specific concern. Here's how to reach them:
You may also want to take a look at our help articles so you'll be guided in anything in QuickBooks: QuickBooks Online Help Articles.
Reach out to us again if you have any other concerns. Don't forget, we are always here for you to address your issues in any way. Have a great day!