Yes, since 2019, there have been a LOT of issues for us in payroll.  Whenever we attempt to access an employee's master record, QB gives us the "apologize" message and terminates QB.  We were finally able to get QB to acknowledge that this is a known issue.  Of course, they are doing nothing to fix it.  The just have this work around of exporting all employee records, then importing them again, in the hopes that will take care of the problem.  We did that, but found other issues from the export/import process, but we were able to getting QB working again.  

We are now having the SAME ISSUE again.  Arggghh!