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Hello TommyWillB,
Welcome to the QuickBooks Community, and thank you for sharing your concern. For this particular situation, it would be best to reach out to our Support Team. Our team has tools such as screen sharing to see what you're seeing and make their assessment. To connect with us, follow these steps below:
- Sign in to your QuickBooks Online company.
- Go to Help ( ? ) and click Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please let me know how the conversation goes. I will be here on standby if you have any questions. Take care and be safe!