Hey there, @bluenose.
Thanks for joining in on this thread. I hope your day is going well so far.
Since this is the case, I recommend reaching back out to our support team again so they can further assist you. Here's how:
- Go to the Help icon in the top right-hand corner.
- Click the Contact Us button.
- Give a brief description of the problem and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy.
Let me know how it goes. I want to ensure that you get this taken care of today. Have a wonderful day!
