Welcome to the Community, blehman.
I can show you how to add a new account.
Before we start, did you receive a specific error message? It will help me identify if we have related issues reported in the system. Also, I can walk you through the correct steps on how to fix the issue.
There are times that the browser stores frequently accessed data, thus causing websites, like QuickBooks Online (QBO), not to function well. Let's perform some troubleshooting steps so you can create a new Fixed Asset account and save it without issues.
Let's try logging in to your QBO account using a private. To use a private browser, here's how:
- Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox.
- Press Command + Shift + N for Safari.
Once logged in, go back and try to add a fixed asset account. Let me show you:
- Click the Accounting menu and select Chart of Accounts.
- At the upper-right, click New.
- Select Fixed Asset under Account type and then the Detail type.
- Enter a name for the asset account and then click Save and Close.
If you're able to save it, you can switch back to the main browser and clear the cache to refresh the system. If you get the same result while using a private browser, I recommend switching to a different one.
You'll want to check out these articles to know more about adding accounts in QuickBooks Online:
Feel free to visit us again if you have any other questions about managing your accounts in QuickBooks. We're always here to help.
