The service at Quickbooks is very bad because the obscene charges for their services goes primarily to their senior corporate staff instead of paying for better and ongoing training of their first line representatives.  Each and every  single time I have contacted them at least 1-2 hours goes by before they even think they have an answer.  And sometimes they make up a completely false answer if they don’t know.  Getting to a necessary tier 2 representative is at least a 45 minute to one hour wait, and then sometimes get disconnected.  Supervisors do not return their calls.  Their customer service program is pure garbage.