I’m using Pro Plus 2022. I pay for an annual subscription so that I can have access to support. I was told that without it, I would have to pay for each time I reached out for help. I appreciate you trying to appease everybody on here, but I think the consensus is pretty straightforward. Customer service is absolutely 100% lousy. It’s a very rare occasion that I get somebody who A) I can understand and can understand me; B) is actually able to provide assistance; and C) does not involve being on and off hold, reconnecting calls, etc. for an entire day. Nobody has multiple hours to waste just sitting around waiting on hold, reconnecting disconnected calls, etc. only to end up right where they started. Actually worse off then when they started…with no help but a wasted day!!
It’s shameful. Intuit should be ashamed and a little more apologetic, if nothing else! I have been a QuickBooks user for 19 years now. Out of all 19 years, I would say I actually got help (was connected to somebody who truly understood the program and could actually help me) 6 times. This is not a gross exaggeration. This is a sad, ridiculous and horrific reality. But, as far as I know, there is no other program out there that I can use for my business. At least not that I’ve found. Even my CPA, who HATES QuickBooks, says he and his clients are forced into using it because there are virtually no other options. That’s a terrible reputation to have, donchathink? intuit May have a monopoly on accounting software right now, but that’s not gonna last forever. Eventually, hopefully sooner rather than later, something else viable is going to be available and intuit is going to lose a huge portion of its customer base. #truestory