Thanks for keeping us posted, motheroffire.

All the possible troubleshooting steps were already shared by the previous representatives above. If you've tried those to no avail, I suggest contacting our QuickBooks Support. I understand that you've already reached us for the same issue. However, this case requires a more in-depth investigation from our technical support. They can look into your account in a secure environment and verify the settings of your QuickBooks Payment account.

Here's how to contact us:
 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

You'll want to check out our Help Articles to help you with the tasks and tips when using QBO.

I'm looking forward to hearing this being resolved. Let me know if you have other concerns and I'm always here to help. Wishing you a good one.