Thanks for trying that, CANUK.

I don't see an attached screenshot, so I'm not sure how things look on your side. Just to make sure, are you using a different version of QuickBooks Online, such as an accountant subscription or QBO for a different country?

You may want to try the screenshot once more, or if you'd like to call in, agents have the ability to share your screen to determine exactly why you are seeing a difference in your QuickBooks Online account. Here's how to get in touch with the team:

1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

The following linked article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please feel free to reach back out if you have any other questions. Help is only a comment or post away.