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Thanks for getting back to this thread, @Got It Direct.
I appreciate you for doing the possible troubleshooting steps to resolve your concern. Since the issue persists, I suggest contacting our support team directly. They have the tools to check your account in a safe environment to investigate further. This way, they can help find the root cause of your issue and find a fix.
Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Select the Help (?) menu.
- Choose the Assistant tab.
- Click the Talk to a human option.
- Select Get help from a human.
- Click either Chat with us or Have us call you button.
I've added these articles to help you manage time tracking and entry in QuickBooks Online:
- Turn on and set up time tracking in QuickBooks Online
- Track and manage QuickBooks Time in QuickBooks Online
Keep me posted if you have other questions handling time entries with QuickBooks. I'm always here to help. Stay safe always.