Thank you for joining the thread, @annemorrPPS.

I'm here to help recreate the deleted invoice so you can get back to business.

Before we start, did you receive any error message when trying to recreate the invoice? Please know that you can save an invoice even if the invoice number is used or back-date the invoice. QuickBooks will just prompt a message that the invoice number is used, however, you can change it and then save it.

If the system won't allow you to save the invoice, it's possible that the browser you're using had a data issue. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, you can press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once logged in, go back and recreate the invoice again to double-check. If this works, they need to clear the browser's cache so the system can start fresh. If they get the same result while using a private browser, I recommend switching to a different one.

Come back to this post and let me know how it goes, @annemorrPPS. I'll be around to provide further assistance.

You may also want to view the status of your sales transactions in QuickBooks. You can go to the Sales menu and select All Sales.

Wishing you all the best!