Hi there, @teverhart26.
Thanks for reaching out to us. I'm here to provide you some additional information about the Customer's taxable status in QuickBooks Online (QBO).
We have an ongoing issue where the customers are being charged tax even though it was set up as Tax Exempt on the customer's information. Rest assured that our engineers are currently working and investigating for an immediate fix. For the meantime, I encourage you to contact our QuickBooks Online Support Team so they can add you to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
Here's how you can contact live support:
- Sign in to your QuickBooks Online company.
- Select Help (question mark icon) at the top right.
- Select Contact us to connect with a live support agent.
For additional reference, you may want to visit this article: Default customer sales tax rate in QuickBooks Online.
We appreciate your patience. Don't hesitate to leave a comment below if you have other questions about the sales tax in QBO. Have a good one.
