I appreciate the actions that you've taken to get this check alignment issue sorted out, @accounting476. Let me help you align your printing check in QuickBooks Online (QBO).
Let's first run a printing test to check alignment in order to accomplish this. This way, you won’t waste actual checks when adjusting the alignment of the check. You can follow the steps below:
- In your QBO account and navigate to the + New menu.
- Then, click Print checks and select Print setup.
- Next, choose your check type: voucher or standard.
- Click View preview and print sample. Then select Print.
- Follow the on-screen steps to finish printing and see if they line up correctly.
Aside from that, we recommend using Adobe Acrobat to print checks if this does not fix the alignment issue. Adobe Reader is required for printing both Standard and Voucher checks. You can download it and set it as your default PDF viewer. Then, attempt to print again.
If the check still doesn't line up, you can follow Step 3 to fine-tune your check alignment. And if the sample print is still off, you might need to adjust the scale on your print dialog box. For detailed information follow Step 4 in this article: Configure your print settings for printing checks in QuickBooks Online.
If the issue persists, I suggest contacting our Customer Care Team. They have additional tools to pull up your account and investigate this further.
Furthermore, check out these articles below for an additional workaround on how to solve the printing problem in QuickBooks:
Feel free to post again if you require additional assistance with aligning checks in QBO. I'll be here to assist you. Have a great day.
