I see you want to resolve issues when connecting your Square account to QuickBooks Online, @lisa. I've got some tips for you to keep things in order.
You can delete the second sales receipt by navigating to the App transactions page and removing them from there. Here's how:
- Open the Banking menu.
- Go to the App transactions tab.
- Locate and delete the SR transactions.
Furthermore, you manually change it to Non-Taxable Item. Make sure to also turn on sales tax so we can match it for you. If it's turned on, it will be compiled into one line item.
For more information about the process, kindly browse this link: Connect your Square account to QuickBooks Online.
Once everything is good, feel free to review this module to learn more on how to resolve account balance difference every month: Reconcile an account in QuickBooks Online.
Please let us know if this goes. We'll make sure to respond to your queries as soon as possible. We're here to assist further with banking or QuickBooks in general. Keep safe!
