Let me route you to the department that can help you further about opening a journal entry, @GSmith123.

I appreciate you following the steps provided by my colleague. Since verifying and rebuilding data did not fix the issue, I recommend contacting our Customer Care team. They can check your account and investigate further the cause of this issue.

Here's how:

1. Open your QuickBooks Desktop.
2. Click the Help button, then choose QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Enter a description of your issue, then click Continue.
5. From your Intuit account, select Continue and then Continue with my account.

• If you don't have an account, click Create a new account.

1. You will receive an email with a single-use code. Enter your code and select Continue.

• If you have two or more accounts, choose the account you want to use and then Continue.

1. Select to chat with us or Have us call you.

For more details on accessing and using the Transaction Journal report, please check out this article: Purpose of the Transaction Journal report in QuickBooks Desktop.

Don't hesitate to comment below if you have questions about Journal Entry. I'm always here to help. Have a great day.