Hello, @jamozuna , with all due respect, if there is a disconnect between customer service and the department (developers, probably) who created this mess, what IS the customer service role?  To blow smoke up our skirts and find ways of placating us?  If they aren't here to provide actual SERVICE to actual CUSTOMERS, what is their raison d'etre?  I'm fine with not talking to a professional customer service person (and I use the word "professional" with my tongue in my cheek), but connect me to someone who actually can answer and fix and progress past the problem that THEY created.  If we don't rock the customer service boat, how do we get solutions?  Offering us non-solutions that do nothing but extend the waste of our time doesn't seem like a great way to win friends and influence people, who pay good money every month for the service we expect and are not getting.  

And, for the record, I am not an accountant.  I do the daily stuff on QBO for my son's contracting business, and I cannot pass the extra time along to customers...although, if I were the customer of a QBO accountant, and I was getting surcharges for the extra time required to deal with this ridiculous Modern View issue, I don't think I would be a happy camper.  

They need to fix the issue.  Period.  There is only one goal in giving the customer service department heat:  motivate them to elevate the issue to someone who cares and has the authority to make the change happen.  Nobody comes on the message board with the goal of hurting a customer service rep's feelings.  Once they take care of business, we'll joyfully get out of their hair!