@jamozuna , I respectfully disagree that this Modern View issue with QBO is even remotely the same thing as a Netflix screen format change.  One affects hours of daily work imposed unilaterally on us, and the other is a frivolous entertainment adjustment.

I cannot grasp the concept that this issue (or others--it's not like this is the first time QBO has rolled out changes that were less than stellar in concept or execution) is simply beyond fixing and that we should all roll over and play dead and not bother the customer service folks.

At what point is it okay for QBO to simply steal our time and sanity and we sit by silently?

If I misunderstood you, I apologize.  You are not the problem.  My emphatic responses are intended to be viewed by someone far enough up the food chain, sooner or later, as clear and abundant evidence, along with all the many other users posting on this message board, that customer service, while probably performing the job as they have been instructed, is totally inadequate to deal with the problems that the developers dumped on us, the paying users.