Please don't leave on my account. I am terribly sorry that you've somehow identified me as a person with any kind of clout with intuit. 

I am but a humble accountant, with some experience dealing with the QBO cares team. This forum is the perfect place to vent your grievances about issues with QBO.

I was only simply, and very pointedly reminding everyone that, when they are able to help, the people who work at QBO Care Team are wonderful, very joyful and eager support personelle.

I don't want their inability to deal with this issue (their hands are tied here) to cause them to be villainized by the user base. I don't want the focus of the collective ire to be redirected away from the people for whom it is deserved:

The User Experience Developers.