"This forum is the perfect place to vent your grievances about issues with QBO." Your words.
That's exactly what has been happening for the last 5 pages on this message board.
All we want is someone at QBO to respond with a willingness to help.
The Cares Team is the only phone number we have. Even the Office of the President's phone calls are routed to the same customer service number at which we contact QBO Cares Team. You can't get there from here.
The Cares Team is, by your own words, "inability [unable] to deal with this issue (their hands are tied here".
All we want, is a solution. If the Cares Team cannot provide it, so be it. But they should come equipped with a means to escalate the issue promptly, and that's not asking much. They haven't done so, and thus, this string on a message board trying to reach ears connected to actual help.
What you've presented is a fine case for treating customer service reps on the phone with courtesy. In person, I have done so. I would guess that everyone on this message board has done the same. But what we're looking for is a solution to the Modern View issue: we're frustrated and they have given us zero -- ZERO in the way of an actual solution. I don't think any of us are comfortable with giving QBO a pass until the problem(s) are addressed, and venting here is how we are handling it thus far.
Picture if you will, a little first grader, waving his hand wildly, asking to use the restroom. The teacher says no. Waving hand some more. Teacher still says no. Frantic waving, now wiggling furiously up and down in his seat. "No, Johnny, I told you NO." and she proceeds to ignore him. The fact is that the need is NOT going to go away and Johnny has every right to politely follow the rules for asking to go, escalating until his call to Nature is acknowledged. Saying "no" is not a reasonable response. We are still waving our hands and wiggling furiously.
As soon as QBO respects my time and efforts to clarify the Modern View issue, and sends any of us through to the person(s) who can fix the problem, they'll also have my respect.
[BTW, the person with clout that I referred to would be the person who can motivate or order the developers to fix this mess. Unfortunately, that person has not entered the conversation yet.]
