Hey Shalo,
I appreciate that you took the time to try those steps. Since you are still having the problem, I agree with you to call in and let us check it out in a secure environment! Here is how to connect with us:
- Log into your QuickBooks account.
- Click the Help option in the upper-right corner.
- Enter the necessary information and click Continue.
- Choose a way to connect.
If the problem persists, the agent should be able to escalate this matter to find a possible solution! Let me know how the conversation goes and if you were able to get it resolved. See you soon.
