This is absurd. To me, if I have "recently viewed" the customer I have taken care of what needed to be done. Doh!!! I need to move on the someone else. The old view showing all customers did that. In fact, I always wanted a way to keep that display open without having to open a customer account.
If you would like to make this better:
1. Give us a way to show this by default when going to "Customers".
2. Have a filter to only show past due "Customers"
3. Have a filter to show not yet due invoices.
4. Have the show recently viewed if you think that is important. So far it has had 0 importance to me.
5. Fire the idiot who had this idea.
Also, when you add a new feature, simply tell us about it and allow us to decide if we wish to use it. The addition of automated reminders is great... if I knew it was turned on. The way this was done caused embarrassment for me.
You are costing me a lot of time with this change. I'm about at wits end with QBO and the escalation of fees and pricing.