Thanks for getting back on this thread, @AdequatelyHydrated. I'll help you get around the issue you've encountered while trying to follow the steps provided by my colleague above.
The error message "This transaction will cause a deleted account named (name of account) (deleted) to have non-zero balance" means that the transaction you're trying to delete is linked to an inactive account. To resolve this, I'll provide some troubleshooting actions to help you fix it.
First, activate the deleted account. Here's how:
- Go to the Gear icon and choose Chart of Accounts.
- Select the Settings and click Include inactive checkbox.
- Find the account to restore in the list and choose Make Active from the Action column.
Once done, delete the transaction and restore the inactive account. The instructions for doing so are laid out in this article: Error: This transaction will cause a deleted account named (name of account) (deleted) to have a non....
Once settled, you can also check out this resource if you're ready to reconcile your account flawlessly: Reconcile an account in QuickBooks Online.
If you need more help with your transactions, this thread is open for replies. The Community always has your back. Take care always.
