Hello!

A refund check was sent to a customer for overpayments on two invoices (on 1/20/2023) which created unapplied payments for that customers account. The refund check (which has been Reconciled) is not listed in the Received Payment/Outstanding Transactions so I am unable to link it to the unapplied payments. I need to correct the customer's account balance!

Please HELP...Thanks!