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RHJ
Level 2

How to Deactivate an Account Associated with an Inactive Product or Service

I have a client who offers many different services. To see how each line of business is doing, each service category has it's own Income account associated with it. The client discontinued several services, so I made those inactive on the Products and Services list. Now, I want to also deactivate the associated income account from the Chart of Accounts. When I try, I receive an error message, "We can't make this account inactive. This account is used by a product or service."

 

I have reviewed all active products and services and none are using the account I'm trying to deactivate. Is there a way to make these accounts inactive?

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