Hello there, @tchillot.
I understand the importance of snapping a receipt in the QuickBooks Online (QBO) mobile app.
You can perform basic mobile troubleshooting to help you sort this out. Please note that everything that you uploaded will only remain in QBO and it will not wipe out the data that you've stored.
Follow these steps if you're using an iOS device:
- Select the menu at the top right and then choose Help & Feedback.
- Click Refresh Data and Refresh.
For Android devices:
- Select the menu at the top right and choose Settings.
- Press Refresh Data and choose Yes.
In your Phone Settings:
- Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
- iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.
Once refreshed, restart your mobile phone, and check if you'll be able to snap a receipt. Just in case the issue persists, uninstall and reinstall the QuickBooks mobile app. I'm adding this article for your reference about mobile app features that are supported on mobile devices: Compare mobile app features.
For reference, I'll add this article to help you email your expense receipts and bills to get them into QuickBooks Online: Email receipts and bills.
Please keep me posted on your progress in getting this issue resolved, @tchillot. I want to ensure that the receipt function will now work.
