Hi there, lpatter13.

I acknowledge the importance of removing the Pay option when emailing an invoice. I'll be sure to provide an alternative method for eliminating this.

You can utilize the HTML on the Online Delivery section from the Sales page and make sure the online payments for ACH and Credit Card are deactivated. In this process, the Pay option will no longer be visible to your customer in an emailed invoice.

I attached a screenshots for your visual reference.

Also, I'm adding an article that provides instructions on generating customer statements to show summaries of their invoices, payments, credits, and remaining balances: Create and send customer statements in QuickBooks Online.

Keep me posted if you need further assistance managing your invoices in QuickBooks. I'll be here to provide you with the support that you need. Keep safe.