I appreciate your reply, @tchillot.
I recognize the urgency of getting this issue resolved and utilizing the snap receipts again in the QuickBooks Online mobile app for Android.
I've found out that there's an ongoing issue with the QBO mobile app's receipt snap feature. Our team is diligently working to understand the problem, identify its root cause, and resolve it as soon as possible. I recommend contacting our Customer Care Support so they can add you to the list of affected users and keep you informed of any updates regarding the issue.
Here's how you can reach out to them:
- From the Search tab, click Contact Us.
- Enter your question and select Continue.
- Review and select from the following: Have us call you or Chat with us.
In the meantime, you'll want to upload those receipts through a Web browser or through an iPad.
If you want to know more about customization, click on this article: How to Customize Invoices, Estimates, and Sales Receipts.
Please don't hesitate to add any other future concerns about sales transactions in QBO. I'm here to listen and help.
