Thanks for joining the thread, @CenRen.
As previously mentioned, we are currently investigating the issue of snapping receipts when using the QuickBooks Online app on an Android device. Please be assured that our engineers are diligently working to resolve this issue. If you haven't already contacted our phone support, I recommend doing so. This will allow them to add you to the list of affected users and notify you via email once the issue is resolved.
Here's how to contact support using QuickBooks Online in a browser:
- Sign in to your QuickBooks Online account.
- Go to Help (?).
- Click Contact Us, and give us a short description of your concern.
- Select Continue.
- Choose your preferred way to connect.
- Chat with us
- Have us call you
In the meantime, you can upload your receipts through a Web browser.
Additionally, I'd like to share this resource that can help you track and customize sales receipts in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please feel free to reach out if you have any further questions about snapping receipts in QuickBooks. I'm here to assist you. Stay safe!
