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I understand how frustrating it can be to switch to a new system and encounter unexpected difficulties.
In QuickBooks Online (QBO), you can set a commission percentage for your sales representatives by creating an item. Here's how:
Once done, you can then assign it to the appropriate sales transactions. When creating a sales receipt or invoice, you can add the commission as a line item, and QuickBooks will calculate the commission based on the percentage you entered.
Furthermore, you may want to look for a third-party application to help you add a commission percentage. You can find one by visiting this website: https://quickbooks.intuit.com/app/apps/home/.
Additionally, check this guide to track sales commissions.
Here are a detailed guidance on how to create an invoice and how to record customer payments once you've received them:
Let me know if you have other questions about recording commission in QuickBooks. I'm always here to help. Take care.