I appreciate you getting back to the thread, Andrulis.
As mentioned by my colleague, enabling custom transaction numbers will trigger a prompt for duplicate invoice numbers. With this, users can always choose to use the same transaction number or not. However, controlling users from confirming to utilize the repeated number is unavailable.
Indeed, preventing users from selecting the Yes option to avoid utilizing duplicate invoice numbers is also a great idea. Hence, I recommend sending feedback directly to our product development team. They might incorporate your suggestions when working with future product updates to improve customer experience when dealing with invoices.
Here's how:
- Head to the Gear icon.
- Select Feedback.
- Share your product improvement ideas.
- Click Next to submit.
You can stay updated with your product requests by visiting this website: Customer Feedback for QuickBooks Online.
Moreover, consider reviewing these resources for guidance once you're ready to enter customer payments and if you decide to personalize your forms to improve business communication:
Please keep us posted if you have additional questions when managing your invoices or other related concerns in QuickBooks Online. We're always around to help.
