Hello, @Yj7.
This isn't the kind of service we want you to experience. I may haven't personally experienced what you've gone through but know that you have the right to be heard, and I'm here listening to you.
In addition, I acknowledge the significance of addressing and resolving the concerns related to your customers' lists. I recommend reaching out to Customer Support if you are still encountering difficulties. By doing so, they can conduct a more thorough investigation and promptly provide you with the most suitable solution.
Here's how to contact support:
- Log in to your QuickBooks Online company.
- Go to the Help (?) menu.
- Choose either tab to get started:
- Assistant: In the field, type in Talk to a human. If you decide you need more help, type once again Talk to a human.
- Search: Hit Contact us at the bottom part. Click on Start a chat or Get a callback from the next available expert.
Please note their support hours to make sure they're available for assistance.
Additionally, here are some articles you can refer to regarding information you can search for in QBO and how to manage your customers' lists:
If you have further questions about your customer lists, you can comment below, and we'll respond to you as soon as possible.
