I have been seeing more emails lately regarding this unusual "statement" issue.  It has been a problem since the beginning.  I also had major issues updating the QBPOS to QBD23.  I finally got in touch with the Office of the President, and I did get results but not on this specific problem.  I haven't had time to focus on, but I will now. 

I have thoughts that maybe they are not putting attention to it because they are going to make the desktop go away altogether within 5 years anyway.  I did not hear that officially, but it is a hunch.

I used to have so much respect and high regards for QuickBooks.  They have completely diminished my thinking on their product.