Thanks for getting back to the thread, Debbie. I understand the urgency and importance of this matter. Let me share how we can handle your concern about turning off the Products and Services column on the new invoice layout.
In QuickBooks Online, the option to hide the Products and Services column on the new invoice preference is unavailable. This option is available in the old experience. Since all users will be migrated to the new experience there will no longer be a way to return to Classic invoicing for any customers.
In this case, I encourage you to share your thoughts directly in the Feedback section within QuickBooks. That way, our QuickBooks Developer team can study further about this feature and may add it to future product updates. Your input will help us identify areas where improvements can be made.
Here's how:
- Go to the Gear icon.
- Choose Feedback.
- Type in your product suggestions, then click Next to submit feedback.
You can visit our QuickBooks Online Feature Requests website to track the status of your submitted feedback.
Feel free to visit this handy article for future reference in recording customer payments in QuickBooks: Record invoice payments in QuickBooks Online.
Tag me in the comment section if you have clarification about customizing your sales forms. I'm always here to help you.
