Your loyalty in managing bills for four years with QuickBooks matters to us, teacher99. I can guide you through the basic troubleshooting to ensure seamless tax filing.
Let's start by using an incognito or private window to see if we can get expense categories to appear in the transaction. This mode doesn't retain cache to verify if it is a webpage issue. Here are the keyboard shortcuts you can use:
- For Firefox, press Ctrl + Shift + P
- For Chrome, press Ctrl + Shift + N
- For Safari, hold down Command + Shift + N
If it works, clear the browser's cache to start with a clean slate. You can also use other supported browsers as an alternative to your regular one.
Additionally, I recommend reaching out to our representatives if the issue persists. Please note our operating hours in this article so we can address your concerns promptly: QuickBooks Online Support.
To learn more about handling expenses, refer to this guide: Enter and manage bills and bill payments in QuickBooks Online.
Furthermore, you can save this reference if there's a need to resolve the amount: Bill created from the purchase order has incorrect or higher amount.
I'd like to know how you get on after trying the steps. Return to this thread for further questions about the category list or bills in general. I'll be here to assist you anytime.
