@Carneil_C  "This isn't the experience we want you to have. I understand that you've already reached out to our QuickBooks Support Team several times. But I recommend reaching out to their QuickBooks Bill Pay Support Team so they can investigate the issue you've encountered profoundly and find a possible fix."

Who is 'their' in this context?

Are the people that Intuit outsources their customer support to outsourcing to somebody else?