Thank you for the detailed explanation, Mitch. Let me direct you to the appropriate support to resolve this issue.
As you have already taken the necessary steps to address the issue, I suggest contacting our QuickBooks Customer Support team. They are equipped with the necessary tools to determine the underlying cause of the problem.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Enter the question, keyword, or topic you need help with.
For more detailed information, such as contact numbers, please refer to this article: Get help with QuickBooks products and services.
Additionally, you can visit this helpful resource to learn about personalizing your reports: Customize reports in QuickBooks Desktop.
If you have further concerns managing your reconciliation reports, loop me in. I'd be glad to assist. Have a good one.
